FAQ

FAQ Details

Answer: e-visa is electronic visa

Answer: Of course yes, you can book a flight ticket 4 hours before departure. Even any passenger can book a flight ticket just 2 hours before departure ...

Answer: If the baggage allowance on your ticket is based on the number of pieces, you can purchase additional pieces online, at any of our offices, or at the airport.

Answer: It is recommended that medication be clearly labeled to facilitate the screening process. You may bring medically necessary liquids, medications and creams in excess of 3.4 ounces or 100 milliliters in your carry-on bag. Remove them from your carry-on bag to be screened separately from the rest of your belongings.

Answer: Formula, breast milk, toddler drinks, and baby/toddler food (to include puree pouches) in quantities greater than 3.4 ounces or 100 milliliters are allowed in carry-on baggage and do not need to fit within a quart-sized bag.

Answer: In normal circumstances, you can't travel with a passport that expires in less than six months. However, a country with an active agreement with your destination country may allow it. You may even enter with an expired passport in some countries as long as you still have the document with you.

Answer: Visa-free means that you can travel to the destination country without the need for a travel visa. In such a case only a valid passport is required for entry ...

Answer: We recommend that you request wheelchair assistance in advance, by selecting 'Add special assistance' when booking or managing your trip online. You can also ...

Answer: Yes, wheelchair assistance is free of charge at most airports. However, if a passenger is using a personal wheelchair or a battery-powered wheelchair, they should inform the airline in advance. Some airlines may require additional time to make arrangements for such passengers and will advise them accordingly.

Answer: Yes. However, you are required to inform our staff at the check-in counters to have your wheelchair pre-tagged.

Answer : Pregnant mother who intent to fly on Batik Air airplane are required to conform to the following rules: Pregnancy up to 28 weeks (inclusive): passenger is required to sign a Release and Indemnity Form to be allowed carriage. Pregnancy 28 weeks to 35 weeks (inclusive): Passenger shall produce a doctor's letter confirming that she is fit to travel and the date the certificate is issued shall not be more than seven (7) days from the scheduled flight departure date. The passenger will be required to sign a Release and Indemnity Form. Pregnancy above 35 weeks will be refused carriage.

Answer : Please ensure that the infant is more than eight (8) days old and under two (2) years of age at the time of travel to be considered an infant. The infant should also be accompanied by an able-bodied adult who shall be responsible for the infant. As a safety precaution, an adult is allowed to travel with only one infant.

Answer : Yes. It will be considered as an infant with a seat, which is the same price as adults.

Answer : A verification process will be necessary at the check-in counter. The passenger must provide a photocopy of: The credit cardholder's identification card (MyKad or equivalent) The credit card

Answer : Your name should be identical to the name in your passport, visa and other travel documents as appropriate identification at check-in, which also meets the entry requirements of the destination.

Answer : Malaysian adults are required to produce their original identity cards for domestic flights and passports for all international flights. Malaysian children may be required to produce their original birth certificates before they are allowed to board. For international routes, all guests travelling on international routes must possess valid passports with at least 6 months' validity and the applicable valid visas. Such guests shall also possess a return on an onward journey ticket.

Answer : We do our best to reach out to you. Please feel free to contact our Customer Care Centre Whatsapp : +62 811-1938 0888 (chat only) Email: od_customercare@batikair.com.my Operating Hours: 9.00am - 6.00pm (GMT+8) daily

Answer : Any government taxes, charges or insurance surcharge imposed on air travel by the Government, relevant authority or the airport operator in respect of your use of any of our services or facilities will be in addition to our fares, administration fees and charges and shall be borne by you, unless otherwise specifically stated by us. Such government taxes, charges and insurance surcharge imposed on air travel may change from time to time and can be imposed even after the date that your booking has been confirmed. You shall nevertheless bear such government taxes, charges or insurance surcharge as and when they fall due prior to departure.

Answer : Passenger Names: Names should be entered in full as per official travel documents used. First Name is your Given Name, while your Last Name is your Family Name. For example: 1- Catherine Loo Siang Yew (First Name: Catherine Siang Yew / Last Name: Loo) 2- Sandramogan Muniandy (First Name: Sandramogan / Last Name: Muniandy) 3- Mohammed Fazil bin Mohammed Faleel (First Name: Mohammed Fazil / Last Name: Mohammed Faleel) Single-Word Passenger Name(s): Passenger with single-word names (e.g. "Iskandar"), please proceed with inserting "Iskandar" in First Name field and "Iskandar" in Last Name field

Answer : Passengers are not allowed to consume outside food and drinks, and even duty free purchases, on board.

Answer : No, kindly proceed to ticketing counter to check-in and collect your boarding pass, at no extra cost.

Answer : Please find all info on our baggage allowance here Business Class Two (2) pieces of cabin baggage up to 10 kgs AND 1 laptop bag OR 1 handbag on-board. Economy Class One (1) piece of cabin baggage up to 7 kgs AND 1 laptop bag OR 1 handbag on-board. Cabin Bag Dimension Cabin baggage must not exceed 56 x 36 x 23 cm . Non compliance will result in the bag being transferred as checked in baggage. Checked Baggage Maximum weight of each checked baggage is 32 kgs. Infants Check-in Baggage Allowance Infants without a seat - Free Check-in Baggage Allowance of 10kgs (EXCEPT for Economy Super Saver - 0kg). Interline/Codeshare Flights Interline and codeshare flights will follow the operating carrier's baggage allowance. Smart baggage "Smart luggage/baggage" refers to baggage with intergrated litium batters that may include motors, GPS, GSM, Bluetooth, RFID, or WiFi. All current requirements on the carriage of lithium batteries will apply to the carriage of "Smart Luggage" as follows:- Cabin baggage Lithium-ion battery must not exceed 2.7 Wh or 0.3 g lithium metal. Non–removable lithium battery is strictly prohibited to be carried as cabin baggage. All transmitting functions (example: GPS tracking, Bluetooth, RFID, Wi-Fi) must be switched off. Check-in Baggage Lithium-ion battery must not exceed 2.7 Wh or 0.3 g lithium metal Lithium battery must be removed and carried into the cabin. Removed lithium-ion battery terminal must be individually protected to prevent short circuits. Smart baggage where the lithium battery exceeds the limit, and the battery cannot be removed is forbidden for carriages either as carry-on or check in baggage. If the "Smart Luggage / Baggage" does not meet the above safety requirements, it shall be refused at the check-in counter.

Answer : Business Class Each passenger is allowed (2) two pieces of cabin baggage AND 1 laptop bag OR 1 handbag on-board. The main cabin baggage shall not exceed 56 x 36 x 23 cm and must not weigh more than 10kg. Economy Class Each passenger is allowed (1) one piece of cabin baggage AND 1 laptop bag OR 1 handbag on-board. The main cabin baggage shall not exceed 56 x 36 x 23 cm and must not weigh more than 7kg.

Answer : Please find all info on our baggage allowance here Business Class Two (2) pieces of cabin baggage up to 10 kgs AND 1 laptop bag OR 1 handbag on-board. Economy Class One (1) piece of cabin baggage up to 7 kgs AND 1 laptop bag OR 1 handbag on-board. Cabin Bag Dimension Cabin baggage must not exceed 56 x 36 x 23 cm . Non compliance will result in the bag being transferred as checked in baggage. Checked Baggage Maximum weight of each checked baggage is 32 kgs. Infants Check-in Baggage Allowance Infants without a seat - Free Check-in Baggage Allowance of 10kgs (EXCEPT for Economy Super Saver - 0kg). Interline/Codeshare Flights Interline and codeshare flights will follow the operating carrier's baggage allowance. Smart baggage "Smart luggage/baggage" refers to baggage with intergrated litium batters that may include motors, GPS, GSM, Bluetooth, RFID, or WiFi. All current requirements on the carriage of lithium batteries will apply to the carriage of "Smart Luggage" as follows:- Cabin baggage Lithium-ion battery must not exceed 2.7 Wh or 0.3 g lithium metal. Non–removable lithium battery is strictly prohibited to be carried as cabin baggage. All transmitting functions (example: GPS tracking, Bluetooth, RFID, Wi-Fi) must be switched off. Check-in Baggage Lithium-ion battery must not exceed 2.7 Wh or 0.3 g lithium metal Lithium battery must be removed and carried into the cabin. Removed lithium-ion battery terminal must be individually protected to prevent short circuits. Smart baggage where the lithium battery exceeds the limit, and the battery cannot be removed is forbidden for carriages either as carry-on or check in baggage. If the "Smart Luggage / Baggage" does not meet the above safety requirements, it shall be refused at the check-in counter.

Answer : Only if your bookings are within the same PNR.

Answer : Infants are entitled to 10kg baggage allowance for fare family Value, Flexi and Business Class only. Infants travelling under Super Saver fare family are not entitled free bagagge allowance identical to adult traveller

Answer : Definitely. The amount however is subject to the destination.

Answer : To accommodate our Muslim passengers who recently performed the Hajj or Umrah, Batik Air has allowed the acceptance of Zam Zam water, however, under special provision as in the packaging and uplifting to prevent and to contain the spillage inside the aircraft. Passenger may check-in two (2) bottles of Zam Zam water, 5 kilos each, however, its acceptance is CONDITIONAL. Cabin Baggage Non- Acceptance: Unless carried in containers contains a capacity not greater than 100 ml, or equivalent in other volumetric measurements with a maximum capacity not exceeding 1 litre. Acceptance as Checked-in Baggage: (a) The Zam Zam water must be in containers (must be able to withstand up to 5 litres or 1.32 gallons) that are properly packed in a plastic covering to avoid leakage and damage to other bags; (b) The containers must be sealed as per manufacturing packaging; and (c) The plastic covering must be of a very high quality and sufficient thickness to prevent the contents from the containers from leaking. These plastic covers are specifically manufactured for the uplift of Zam Zam water and have passed the stringent controls imposed by the Saudi Authorities to assist airlines.

Answer : Voluntary cancellation is not permitted for Super Saver fares. For all other fare types, a cancellation fee is applicable. Please check the cancellation fee table under our Terms and Conditions. Terms and conditions You are also advised to check the Fare Benefits for each Fare Types as displayed on the purchase page with the symbol (+)

Answer : Refund is permitted in the event the flight is rescheduled later in excess of 2 hours or rescheduled earlier in excess of 30 minutes of the scheduled departure.

Answer : All refunds will be reversed to the Original Form of Payment.

Answer : The refund processing time is up to 30 days.

Answer : Upon discovering the duplicate booking, the passenger is required to report within 24 hours and provide the full supporting evidence of the double payment. The airline will retain the booking with a higher fare and refund the ticket with the lower fare. The duplicate bookings report must be completed prior to the departure of the flight.

Answer : Both web check-in and kiosk check-in allows you to reprint your boarding pass.

Answer : No. You have to approach the counter for assistance and availability

Answer : The carriage of PORTABLE ELECTRONIC DEVICES and PORTABLE MEDICAL ELECTRONIC DEVICES are PERMITTED in your checked baggage, cabin baggage or carry into the cabin PROVIDED:(a) carry (i) portable electronic devices for PERSONAL use (ii) portable medical electronic devices for MEDICAL use. (b) LITHIUM BATTERIES for the use in the portable devices shall be LIMITED to the following: (i) lithium metal batteries lithium content SHOULD NOT exceed 2 grams; (ii) lithium-ion batteries RATING SHOULD NOT exceed watt-hour rating of 100 Wh; and (c) LITHIUM BATTERIES for the devices shall be of an APPROVED TYPE